Refund policy

For in-store purchases we have a 30-day return policy. 
For online orders you have 2 days after receiving your item to request a return and it must be returned in 30 days if it meets our refund policy listed below. 

Refund Policies

ALL jewelry is FINAL SALE and will not be accepted for return, refund or store credit.

Custom boots, hats, leather or fur goods of any nature, are also not returnable goods.

Undergarments, caps and hats are not accepted due to hygienic nature of these items. 

Sale items are final sale and will not be accepted for return, refund or store credit.

Gift cards are final sale.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, not washed, with tags intact in the original state, and in its original packaging. No signs of abuse, discoloration, rips or tears. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@hausofcucu.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@hausofcucu.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note that we do photograph all items prior to shipping them.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.